Starbucks - Just A Sip AwayĪlong with the infamous Pumpkin Spice Latte & Chai Tea, Starbucks is one such name that goes synonymous with excellent social customer service. In this post, we'll look at some amazing social media customer service examples & what makes them great at social customer service. There are many well-known brands that are time & time again known for providing outstanding social media customer service.

If you can handle a customer issue on social and generate a positive customer sentiment, you can gain new customers and garner more interest in your brand.Īnd this is not just an empty statement. If you end up in a bad or a poorly received public exchange, it could then turn public opinion against your company, and you will end up losing customers.īut the opposite scenario is equally real & has an even bigger potential. Usually, people will reach out to your brand on social media if they have a problem or a concern with your brand or products. Social media customer service might seem like a terrifying, risky & even foolhardy prospect to many businesses on the surface, and there's a good reason for it.

Spotify customer service complaints